You are not satisfied with the product. The product you received is defective. You received the wrong product.The product didn't arrive after the promised time. The product is not the same as described. It is impossible to address issues if we do not know about them! Thank you very much for browsing! The item "Mountain E-Bike 500W 48V 20Ah Power 130km Endurance Electric Bicycle LED Light" is in sale since Friday, November 1, 2019. This item is in the category "Sporting Goods\Cycling\Electric Bicycles". The seller is "jasonyuan2002-7" and is located in NY. This item can be shipped to United States.